General Policy and Procedures

Before going through the exchange/return process, please consider that most issues can be addressed quickly by troubleshooting. Please review our troubleshooting page, or contact one of our knowledgeable customer service associates for assistance. If we can’t resolve your issue, we will gladly expedite your exchange/refund request.


Exchanges / Refunds

Crazy Inkjets offers a 100% customer satisfaction guarantee. We provide a 365-day warranty period for exchanges of merchandise and a 90-day period for refunds.


If any of our products do not perform to your satisfaction or, if you have ordered the wrong product, we will gladly exchange it or refund your purchase price. In order for us to track, process and expedite your request, please first obtain a Return Authorization ("RA") by contacting our Customer Care Center toll-free at: (888) 800-8575


When returning a product we suggest that you use a carrier that can track packages. Crazy Inkjets will not be responsible for any shipping loss originating from your end.